Felt Mermaid Ornament

We aim to ship as quickly as possible, but it may take up to 2 business days to pack and process an order from our facility. 

• Ground shipping is available for free on orders over $100, and for a fee of $10 for orders under $100. Ground transport will reach most destinations within 4 business days, but in many cases it will be quicker.  Please note: this does not include our processing time. 
• Expedited 2 day shipping is available for a fee of $35.  Please note that anything ordered after 3pm will miss the cutoff for expedited shipping that day, and the 2 day window will start the following day.

Après is not responsible for any package lost of stolen after a confirmed delivery. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. There is an $8 fee for return shipping, and we will provide the shipping label.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@apresnj.com. Please note that returns will need to be sent to the following address: 33 Timber Rock Trail Bernardsville NJ 07924. 

If your return is eligible, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customerservice@apresnj.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are human, so mistakes can happen from time to time. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have so we can confirm the exchange item. We are unable to hold items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We inspect your return upon receipt. If approved, you’ll be automatically refunded to your original payment method within 5 business days, minus the $8 return shipping fee.  The original shipping charge (if applicable) will not be refunded back. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@apresnj.com.